Customer Support Technician IV (T4)
Company: APPLIED MATERIALS
Location: Portland
Posted on: October 20, 2024
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Job Description:
Description -Has developed proficiency in a range of processes
or procedures through job-related training and considerable
on-the-job experience. Completes a variety of atypical assignments,
as needed. Works within defined processes and procedures or
methodologies and may help determine the appropriate approach for
new assignments. Completes work with a limited degree of
supervision. Likely to act as an informal resource for colleagues
with less experience. -Key ResponsibilitiesAssists in planning the
daily work schedule within assigned territory to ensure completion
of Preventive Maintenance and remedial maintenance.Uses escalation
policies as required to keep management informed of down
situations.Verifies and approves the operational quality of system
equipment. Performs daily, weekly, monthly, quarterly, biannual,
and annual periodic maintenance on systems within established time
frames. Also performs wet cleans as required. Instructs customers
in the operation and maintenance of systems. Troubleshoots and
corrects process variations on systems partially with assistance
from senior engineers.Assumes responsibility for complete customer
satisfaction within assigned accounts. Assists in planning,
communicating, and co-ordinating support plans with customer
management.Performs start-up, warranty, paid service, and service
contract activities. Performs TIER II start-ups within established
time frames. Assists on TIER III start-ups. Provides technical
assistance to less experienced Applied personnel. Uses training and
experience to identify some process related system problems.Serves
as the Company liaison with the customer's front line management on
administrative and technical matters for assigned projects. Assists
in the preparation of and participates in customer
meetings.Develops and implements plans to increase productivity.
Tracks equipment performance and plan uptime improvement. Has a
working knowledge of Statistical Process Control. Utilises Quality
Improvement Process methods and terminology.Plans and executes
support activities on a wide range of Applied Materials' systems.
May need technical assistance in performance of daily
responsibilities.Functional Knowledge
Keywords: APPLIED MATERIALS, Tigard , Customer Support Technician IV (T4), Professions , Portland, Oregon
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