Director of Strategic Customer Success

Company: VirtualVocations
Location: Salem
Posted on: November 19, 2024

Job Description:

A company is looking for a Director of Strategic Customer Success.

Key Responsibilities

Oversee the execution of customer success strategies to meet KPIs on revenue retention and customer satisfaction
Lead strategy for customer expansion and establish playbooks for the Strategic Customer Success Managers
Foster operational efficiency and collaborate with cross-functional teams to enhance customer experience

Required Qualifications

10+ years of experience in Customer Success, Account Management, or Relationship Management in a B2B SaaS environment
Experience leading a high-performing Customer Success team through periods of growth
Proven track record of portfolio retention and revenue growth
Ability to understand upsell opportunities and accurately forecast revenue
Experience defining and managing Customer Success KPIs

Keywords: VirtualVocations, Tigard , Director of Strategic Customer Success, Executive , Salem, Oregon

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