Night Auditor
Company: Radisson Portland Airport Hotel
Location: Portland
Posted on: November 15, 2024
Job Description:
We are seeking a motivated and customer-focused individual to
join our team as a Night Auditor. In this role, you will be
responsible for providing exceptional service to our guests while
accurately performing night audit procedures.
Position Information: Full-time, $18.00 hourly rate. Please note
this position will require Friday and Saturday Audit (Overnight)
shifts.
Responsibilities:
- Greet and assist guests in a friendly and professional manner
during check-in, check-out, and throughout their stay.
- Obtain guest identification and credit/check approvals in
accordance with hotel policies.
- Ensure special guest requests are communicated, noted, and
fulfilled.
- Listen and respond to guest inquiries with a positive and
friendly attitude.
- Manage and resolve guest complaints and issues promptly and
courteously.
- Answer telephone calls promptly, route calls appropriately, and
provide accurate information.
- Enthusiastically promote the property, offering information
about events, facilities, amenities, and rate packages.
- Communicate effectively with the incoming shift to relay
necessary information.
- Complete daily checklist tasks and adhere to cash handling
policies.
- Post charges to individual room or master accounts
accurately.
- Reconcile charges, cash received during the shift, and prepare
the drop with witness verification.
- Drive Company vans as needed.
- Handle guest mail and messages per established procedures.
- Offer and properly manage wake-up call requests.
- Reconcile daily revenue, process payments, balance accounts
receivables, and prepare management reports.
- Complete the update process on the front office system
following guidelines.
- Balance and audit all front desk postings and settlements.
- Reconcile food & beverage and miscellaneous revenue sources to
the point of sale system.
- Perform additional duties as assigned.Additional
Responsibilities:
- Maintain a neat and organized work area.
- Conduct yourself professionally at all times.
- Ensure a safe working environment and report unsafe conditions
immediately.
- Maintain positive working relationships with all
departments.
- Comply with all policies and procedures outlined in the
Employee Handbook.Qualifications:
- High school diploma or GED.
- Possession of required government licenses or
certificates.
- Basic math skills and prior cash handling experience.
- Ability to multitask, work well under pressure, and with
minimal supervision.
- Ability to maintain a professional appearance at all
times.
- Strong teamwork and effective communication skills.
- Ability to receive and follow verbal and written instructions
accurately.
- Willingness to work any day of the week and any hour as
needed.If you possess excellent customer service skills, attention
to detail, and a passion for hospitality, we encourage you to apply
for this exciting opportunity. Join our team and contribute to
creating memorable experiences for our guests.Why work for us?
- A Retirement plan through the company sponsored 401k plan which
includes a company match
- Local Discounts at our other properties - We work with
properties all over the Portland Metro area, as a member of our
team you have the opportunity to receive special discounts some of
our properties (discounts on parking, meals, staycations and
fitness/racquet facilities)
- Paid Time Off (Paid sick time for all employees, PTO for Full
Time Employees)
- Great EAP Benefits, day one! - As a member of our team you will
have access to an array of benefits and resources starting on your
first day, including 3 Free Counseling Sessions, Access to Gym
Memberships & On Demand Fitness Class Discounts Free Confidential
Legal Advice and so much more!**We are an equal opportunity
employer, and all qualified applicants will be considered for all
positions without regard to race, color, religion, creed, gender,
national origin, age, disability, marital or veteran status, sexual
orientation, or any other legally protected status.
Compensation details: 18-18 Yearly Salary
PIb2bd75d70e62-37248-36045114
Keywords: Radisson Portland Airport Hotel, Tigard , Night Auditor, Accounting, Auditing , Portland, Oregon
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